Salesforce Consulting

Salesforce Sales Cloud

YOUR COMPLETE TOOLKIT FOR SALES SUCCESS

Close more deals faster. Gain real-time visibility into your pipeline. Collaborate instantly with other team members. With Sales Cloud, you really can do “more, better, faster.”  And Revelant delivers custom-configured applications and user interfaces, combined with proven best practices, to fit your particular business needs. Revelant will help you optimize your sales team and:

  • Increase forecast accuracy
  • Improve your sales win rates
  • Maximize your sales productivity
  • Optimize lead conversion rates
  • Increase your sales revenues
  • Provide detailed pipeline reporting
  • Analyze data using AI to forecast/predict more accurately

Salesforce Service Cloud

YOUR MULTI-CHANNEL PLATFORM FOR CUSTOMER SERVICE

Rapidly decrease the cost of your customer support operations while simultaneously improving customer satisfaction with Service Cloud. It’s a win-win. Based on the unique needs of your service organization, we’ll help you deliver the Service Cloud, providing custom applications and user interfaces combined with proven best practices. Here are just a few of the features you can integrate into in the Service Cloud:

Channel Integration

  • Computer Telephony Integration (CTI), CIC for Salesforce, PureCloud for Salesforce
  • Live Agent
  • Omni-Channel

Chatter

  • Create and track cases coming in from every channel
  • Maximize sales opportunities

Customer community

  • Customer self-service to service cases, find answers in Knowledge base
  • Deliver help and training through Ideas and Answers communities
  • Increase customer loyalty while lowering costs

Contact Center

  • Collaborate across your company to solve customer issues more quickly
  • Automatically route and escalate important issues
  • Integrate with your telephony or back office applications

Cases

  • Case management and collaboration
  • Workflow and escalation
  • A single customer view
  • Faster case resolution

Knowledge

  • Enable customers to find help online
  • Capture answers from social channels

Social

  • Connect your service app with Web communities such as Twitter and Facebook

Salesforce Service Cloud

YOUR MULTI-CHANNEL PLATFORM FOR CUSTOMER SERVICE

With SalesForce.com’s Service Cloud, you can rapidly decrease the cost of your customer support operations while simultaneously improving customer satisfaction. It’s a win-win. Based on the needs of your service organization, we’ll help you adapt the Service Cloud, providing custom applications and user interfaces combined with our best practices. Here are just a few of the features you can integrate into in the Service Cloud:

Channel Integration

  • Computer Telephony Integration (CTI), CIC for Salesforce, PureCloud for Salesforce
  • Live Agent
  • Omni-Channel

Chatter

  • Create and track cases coming in from every channel
  • Maximize sales opportunities

Customer community

  • Customer self-service to service cases, find answers in Knowledge base
  • Deliver help and training through Ideas and Answers communities
  • Increase customer loyalty while lowering costs

Contact Center

  • Collaborate across your company to solve customer issues more quickly
  • Automatically route and escalate important issues
  • Integrate with your telephony or back office applications

Cases

  • Case management and collaboration
  • Workflow and escalation
  • A single customer view
  • Faster case resolution

Knowledge

  • Enable customers to find help online
  • Capture answers from social channels

Social

  • Connect your service app with Web communities such as Twitter and Facebook

SALESFORCE MANAGED PACKAGE DEVELOPMENT

GET YOUR APPS ON THE APPEXCHANGE

Through our deep technical skills in custom Force.com development (Apex, Visualforce, Lightning Components) Revelant can lead you through the process of getting your apps on the Salesforce AppExchange.  We help you develop a native Salesforce Managed Package, or we can develop a Salesforce Managed Package to interact with your application running on another platform, like Amazon Web Services Cloud (AWS), or Heroku.

let's get in touch

Contact us with your questions or to schedule a complimentary whiteboarding session. 



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