Contact Center Consulting

Contact centers are more than a necessary expense. They are the heartbeat of a customer care organization. Revelant Technologies can help you develop a smart contact center strategy by aligning market leading, multi-channel technology with the expectations of your consumers.

We focus on the things that impact your customers’ experience:

• New technology evaluation
• Business process analysis
• Contact center optimization and needs assessment
• Long-term customer service strategy
• Computer Telephony Integration (CTI)
• Independent quality assurance
• Interactive Voice Response (IVR) solutions and improvements
• Web-based customer self-service
• Performance measurement and management
• Mobile applications
• Social media