Contact centers are more than a necessary expense. They are the heartbeat of a customer care organization. Revelant Technologies can help you develop a smart contact center strategy by aligning market leading, multi-channel technology with the expectations of your consumers.
We focus on the things that impact your customers’ experience:
- New technology evaluation
- Business process analysis
- Contact center optimization and needs assessment
- Long-term customer service strategy
- Computer Telephony Integration (CTI)
- Independent quality assurance
- Interactive Voice Response (IVR) solutions and improvements
- Web-based customer self-service
- Performance measurement and management
- Mobile applications
- Social media