Contact Center Consulting

Contact Center Consulting

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THE BEST IN CONTACT CENTER CONSULTING

Contact centers are more than a necessary expense. They are the heartbeat of a customer care organization. Revelant Technologies can help you develop a smart contact center strategy by aligning market leading, multi-channel technology with the expectations of your consumers.

We focus on the things that impact your customers’ experience:

  • New technology evaluation
  • Business process analysis
  • Contact center optimization and needs assessment01
  • Long-term customer service strategy
  • Computer Telephony Integration (CTI)
  • Independent quality assurance
  • Interactive Voice Response (IVR) solutions and improvements
  • Web-based customer self-service
  • Performance measurement and management
  • Mobile applications
  • Social media